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Frequently Asked
Questions
Below you will see a list of commonly-asked questions. To view the answer to
your question, simply click the link below to jump right to that information.
All of your questions about Astrology, Numerology and Tarot are answered here
too. By clicking on the links below you will find answers to almost eveyrthing
every asked, from finding your birth date and birth certificate name information,
to how to find and print your reading / report so that it looks the best, and even
when and how we use your birth name.
If there is any question/answer that does not appear here, please let us know by
asking our customer support team using the customer support form located at this
page: Contact Our Customer Support Team by clicking here
Downloading and Viewing Your Reading Questions
Astrology Questions
Numerology Questions
Tarot Questions
Ordering and Payment Questions
Website Technical Questions
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Downloading and Viewing Your Reading Questions
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When will my reading be delivered by email? I have not
received it yet and I ordered it a while ago
Please be patient as your reading order must be prepared by a real person.
Most orders are filled within 4-6 hours, though it may take longer on weekends and
holidays, read more below.
Many orders are filled within 4-6 hours, and sometimes much faster (1-2 hours)
during business days in the USA. If you order on the weekend it may take up
to 24-48 hours to receive your reading (on the following Monday) as we are not in
the office on weekends, or on holidays.
If you have not received your reading within 48 hours it's time to consider
looking in your junk mail (spam) folder in your email program as many
email providers (aol, gmail, hotmail, livemail, etc) will block
emails from being delivered to you when they see the email has your
reading attached. This is because the files are quite large. For
more information on finding your reading have a look at our next FAQ Question:
Where is my reading? I have not received it yet (the next question
down).
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Where is my reading? I have not received it yet and I
ordered it quite a while ago and I get your other emails in my inbox?
This is our most common question. It does NOT matter if standard
TheDreamtime.com emails go to your inbox. Why? Because they do NOT have your
readings attached to them.
Unfortunately all
email providers (aol, gmail, yahoo, hotmail, livemail, etc.) are blocking, or
stopping all emails from being delivered to you if they see that the email has your
reading(s) attached. This is the only sure way that they can prevent or
block spam messages from being delivered to you. Don't worry, there is a
solution, read below.
Instructions for finding your reading(s):
- Method #1.) The method you should try if you have not previously
received readings from us.
First have a look in your Junk Mail, or Spam Mail folder for a
date/time within 1 to 2 days of when you ordered your reading. All
readings are sent out within 1 to 2 days of when you placed your order. First
make sure you are looking in the correct folder, in Yahoo it is: Spam,
in HotMail it is called: Junk, in Google (gmail) you have to click on
'More' and then the Spam folder. You can usually find the Folders
along the left side of the page (appearing as little folder icons).
Once you are in the folder (by clicking on the folder icon, or name), it's
likely that most of the recent emails will be dated way into the future (as
these junk mail senders are trying to get to the top of your folder). You
will have to delete the emails that appear like this first, before you can find
mail from TheDreamtime. Delete all email with dates into the future (most will
have years way in advance of the current date such as 2025, etc). Keep deleting
these emails as there may be hundreds, until you get to the current date (most
email providers will let you select an entire page of emails and delete them
and this can help you delete many emails at one time quickly).
Look for your reading email coming from TheDreamtime.com, it will have a
subject of the reading that you ordered, for example: The Dreamtime
Astrology Reading - AstroCartoGraphy Explained. Now open your reading
email and find your reading(s) attached to the email. Some email programs
will also let you click a link (after you are reading the email from
TheDreamtime) that lets you: 'Add Sender to Contact', or
something similar, such as 'Move To Inbox', or
'Mark as Safe', or 'Mark as Not Spam',
etc. You can use those links to telll the mail program that mail from
TheDreamtime is safe and should always be delivered to your inbox. But, it is
better if you follow our White Listing
instructions to guarantee that you always receive your readings that
are sent to you, as some providers continue to delete email with large attached
files even if you have us in your contact list.
It is better if you follow the correct White List
steps on our White Listing page to guarantee
that our email to you arrives in your inbox. This is because adding us to
your contact list might not be good enough for some email services - as
they will still consider your very large reading files that we send to you
as junk mail and block them. Doing a search through your email may be easier
(see the next step, below), but many email services will not search through
Junk Mail, or Spam mail, making that method impossible to use for finding your
mail from us. If you still have trouble, you can
always Contact us immediately from our Contact Us page
at The DreamShop which you can find at the address below (or clicking):
http://www.thedreamtime.com/shop/index.php?l=page_view&p=contact_us
- Method #2) This works only if you have previously
received Readings attached to email from us previously (as in a
previous order).
If your email service allows it, it may be easier to do a Search In your
Mailbox for: thedreamtime . Keep in mind, that you may think you
are searching all of your email, yet most of the email service providers do NOT
search Junk or Spam mail when doing a Mail Search. Yahoo is one service
that does not search Spam mail when you enter your search, so it will not help
you to search your mail using Yahoo, or any email service provider that does
not search Junk or Spam mail. (in this case you must follow option #1 above and
search your Junk or Spam mail folder manually - to find email coming from us
within 1-2 days of when you placed your order.
To search your Mail find the Mail Search box, or Search Mail box, in Yahoo it
is 'Mail Search' and it appears above your inbox mail. In HotMail it
is the 'Search Emai' [BING] box at the top right above your inbox mail. In
Google (Gmail) it is 'Search Mail' box above your inbox email. Type in:
thedreamtime (all one word) and press Enter, or click the [Mail
Search] button (Yahoo!), the Magnifying Glass (Hotmail), or the [Search Mail]
button (Gmail).
It's likely that your reading will appear in your Junk Mail, or Spam Mail
folder. You can click the link displayed to view your reading, and possibly
even click an option to move that email to your inbox. That's fine for
now, you have your reading(s), but to make sure that they are delivered
properly in the future, please go through the White List process by following
the instructions at this page: http://www.thedreamtime.com/whitelist.html
If you still do not find your reading(s) by looking through your Inbox, or doing
a Mail Search, then please do two things: 1.) White List us
exactly as indicated on our White List page at: http://www.thedreamtime.com/whitelist.html ,
and 2.) Contact us immediately from our Contact Us page at The
DreamShop which you can find at the address below (or clicking):
http://www.thedreamtime.com/shop/index.php?l=page_view&p=contact_us
To summarize: why does this happen? When any email provider
finds emails coming to you with attached files they will all immediately send them
to Junk Mail, or Spam mail folder, because if you do not tell them specifically
that you are expecting email (with attachments) from us, they assume it is junk
mail, or spam. That is why you must White List us as indicated at this
link:
http://www.thedreamtime.com/whitelist.html
I'm sorry it has to be this way, but all email providers will block emails with
attached files being sent to you unless you tell them you are allowing emails to be
sent to you, from us.
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I cannot open my reading it is gibberish?
You may have not 'uncompressed', or 'extracted' your reading before trying to
view it. Make sure that you have 'Extracted', the file before trying to view it in
Adobe Reader, Microsoft WordPad, or any other program (instructions are below):
- If you have Windows XP, Vista, or Windows 7 you can uncompress the file, by
using File Explorer (Right-Click from the Start Menu), and then Right-Clicking
on the file (.zip file) and selecting 'Extract All'.
- If you have one of the Windows versions mentioned above, but you do not
have an option to 'Extract All', when right clicking on your file, please make
sure your file is compressed (.zip file extension, or 'compressed zip file' in
File Explorer). If it is, then, please check your file associations, more
information on this (for Windows XP) is available at: http://www.dougknox.com/xp/file_assoc.htm -
Choose the option near bottom:
ZIP Folder Association Fix (Restores default associations for ZIP
Folders - REG File)
and click on that, then choose 'Run' to restore your
Zip file folder options in Windows XP.
Alternatively you can use of the options below, especially if you have
Windows 2000, Windows 98, or some other earlier version of Windows, or a Macintosh
Computer.
If you own a PC,
You can use either of these two free applications
Alternatively you can use WinZip
 . A free evaluation version is
available.
Macintosh/Linux Users
You can use
After extracting all of your files click (single-click) on the files that appear
in your extracted folder, to read your reading in the appropriate
software. If your reading does not open, make sure that you have Adobe Acrobat
Reader (if the file is a .PDF file), and/or Microsoft WordPad, or Microsoft Word
(if the file is a .DOC file), Microsoft Paint, or some other image editing software
(if the file is a .BMP, .GIF, or JPG file), any HTML Browser (if the file is a
.html file - as most Numerology Readings are).
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How can I open/read my reading when it is a .PDF
file?
If you have not yet installed Adobe Acrobat Reader to
your computer click the following link to install it. The link will will open a
NEW page in your browser. ==> Click here. Adobe Acrobat Reader has
versions for both PC and Macintosh computers. The PDF documents here can be
opened and read on either a PC or a Macintosh with Adobe Reader.
If you have already installed Acrobat Reader to your computer
please go to the next step.
In order to download the PDF file RIGHT CLICK with your mouse on
the link.
You'll see this screen:
-
If you use Internet Explorer click "Save Target
As..." - Netscape users click the "Save Link As" option - and a
new window will open with the contents of your computer.
-
Click the arrow that points down and select
"Desktop"...
Note: You're advised to save the file to your "Desktop" but
you can save it to any folder you can easily find. A good idea is to create
a folder in your computer, name it as "Products" and then create a
sub-folder for each product you order and download.
-
Once you have downloaded the file, open your Adobe Acrobat
Reader software and click File/Open.
-
Find the file inside the folder you saved it and
double click it to open it.
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How can I uncompress, or extract my reading
file?
If your reading is a .zip file then you may have not 'uncompressed', or
'extracted' your reading yet. You can read below how to extract (uncompress or
unzip) a file depending on the computer and operating system you have. You want to
make sure that you have 'Extracted', the file before trying to view it in Adobe
Reader, Microsoft WordPad, or any other program (instructions are below):
- If you have Windows 7, Vista or XP you can uncompress the
file, by using File Explorer (Right-Click from the Start Menu), and then
Right-Clicking on the file (.zip file) and selecting 'Extract All' (if you do
not have this option, see below).
- If you have one of the Windows versions mentioned above, but you do not
have an option to 'Extract All' when right clicking on your file, please make
sure your file is compressed (.zip file extension, or 'compressed zip file' in
File Explorer). If it is, then, please check your file associations, more
information on this (for Windows XP) is available at: http://www.dougknox.com/xp/file_assoc.htm -
Choose the option near bottom:
ZIP Folder Association Fix (Restores default associations for ZIP
Folders - REG File) and click on that, then choose 'Run' to restore your
Zip file folder options in Windows XP.
Alternatively you can use of the options below, especially if you have
Windows 2000, Windows 98, or some other earlier version of Windows, or a Macintosh
Computer.
If you own a PC,
You can use either of these two free applications
Alternatively you can use WinZip
. A free evaluation version is
available.
Macintosh/Linux Users
You can use
After extracting all of your files click (single-click) on the files that appear
in your extracted folder, to read your reading in the appropriate software.
If your reading does not open, make sure that you
have Adobe Acrobat Reader (if the file is a .PDF file), and/or Microsoft WordPad,
or Microsoft Word (if the file is a .DOC file), Microsoft Paint, or some other
image editing software (if the file is a .BMP, .GIF, or JPG file), any HTML Browser
(if the file is a .html file - as most Numerology Readings are).
For more answers about Downloading and Viewing your reading see our Downloading and Viewing Reading File section.
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I do not find the reading I ordered when I uncompress
the file, I only see a different reading than the reading I ordered. How can I get
the reading I ordered?
You may be seeing the 'Bonus' reading that was included with the reading that
you ordered. When we send your reading we combine (compress) several readings into
one file. After you have 'Extracted' the file look in the folder where you find the
reading that is 'different'. You will find the other reading there as well. Please
use the methods recommended to 'Extract' your files (Extract All), as indicated in
the FAQ question: How can I
uncompress, or extract my reading file.
If the reading you see that is 'different' has your name on it, then you will
know it is your bonus reading. You will find the 'other' reading you ordered in the
folder where you extracted your readings as explained above.
If you find a reading that is for someone else (not your name), then we have
made an error in preparing your reading. In that case, please contact us to have
your reading corrected. You can contact us from our Contact Us page at The
DreamShop which you can find at the address below (or clicking): http://www.thedreamtime.com/shop/index.php?l=page_view&p=contact_us
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Astrology Questions
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What if I do not know my exact time of birth, or the
time of birth for someone else that I am ordering for?
The exact time of birth is not required for our readings. If you do not
know your time of birth you can enter 12:00 PM (noon) as the time of birth.
This will still be fairly accurate in most situations. If you live in
the United States, you can find links to state government record
departments where you may order a birth certificate: http://www.cdc.gov/nchs/w2w.htm
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Do I need to enter my full name when sending my
Astrology Information?
No a full name is not required for Astrology. If you wish to remain anonymous or
you do not want your name appearing on a reading, just enter the first & last
initials in the First Name/Last Name entry box on the order form.
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How does Astrology work?
Astrology (natal astrology is the most common type) uses the exact positions of
the planets (including the Moon) at the time of your birth to identify
characteristics and traits in your personality and others that are related to you,
or that you are romantically interested in. We have the science of Astrology
because an ancient civilization studying the stars realized that specific traits
and circumstances arose around planetary, star and constellation systems as they
revolved around the heavens. The accuracy of Astrology has been documented by many,
including psychologists.
Compatibility Asttrology indicates potential mates (husbands, wives, boyfriends
and girlfriends) by determining which traits match up best with your own. There are
generally two different methods for calculating a compatibility chart - a synastry
chart combines the charts of each partner into one, while a compatibility chart
looks at the overall compatibility of each of the two partners charts
separately.
For more answers about Astrology see our Astrology
section.
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Numerology Questions
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How are the Soul Urge, Heart's Desire and Outer Expressions calculated,
I get a different number for mine when I use other
calculations?
At The Dreamtime we use the first name only when calculating Soul Urge,
Heart's Desire and Outer Expression. Brett has found that these numbers to be more
vibrationally correct when doing the readings, if they are calculated this way.
The reason that the first name only is used is because it represents your
personal self; the one that others see you as, since this is the name you hear most
frequently throughout the day. Note that all of your names (both Birth Certificate
and Current/Married Names) are used for calculating your Personality Matrix,
Inclusion Chart and your Planes of Expression which are all included in the
Professional Reading.
All of your names are used, both your current name(s), and your birth
certificate name(s). If the first/last name were used instead that would represent
your business self. If your first/middle/last name were used it would represent
your legal self (or total self). Brett has found that the personal self best
represent your Soul Urge, Heart's Desire and Outer Expression and that is why he
uses the first name only for those calculations.
This varies somewhat with the Compatibility Numerology Reading where Brett has
found that the full birth certificate name works better for most calculations when
looking for compatibility traits between two people. If you ask for a
different calculation, using the entire birth certificate name, we can do that as
well, but we prefer to use the first name only.
Remember that if you ask for it, we can make the calculation based on your
entire and full birth name if you wish. Just email a quick request that the full
name be used and the reading will be calculated that way, or re-calculated for you
and emailed to you with no extra charge if the reading has already been
completed.
For more information visit our Numerology calculation methods page at:
http://www.thedreamtime.com/spirit/num_methods.html#soulurge
is available.
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When is 'y' or 'w' used as a vowel in Numerology?
A 'y' is a vowel when there is no other vowel in the syllable (such as Lynn or
Carolyn). It is also a vowel when it is preceded by another vowel and the two
vowels have one sound (such as Hayden).
Many numerologists do not consider 'y' a vowel in any other situation, however I
have also found that it is a vowel at the end of names (such as Anthony), and just
about anywhere else, as long as it is not the first letter in a name, and it does
not have a 'ya' (or yeah) sound, such as Yvonne. Here is a short table showing the
'y' sounds in numerology.
When is "Y" a Vowel in Numerology
| Name |
A Vowel in
Numerology |
| Lynn, Carolyn, Cynthia |
Yes |
| Layton, Haydon, Jayne |
Yes |
| Tony, Anthony, Jenny |
Yes |
| Yvonne |
No |
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How does Numerology work?
Numerology was developed from the principles of Pythagoras, who most likely
learned of them in Egypt. The Pythagorean principles assigned concepts, and also
traits to the numbers 1 through 9.
Throughout time there has always been a system in place to convert letters of
the language alphabet system (used for that language) into numbers, because much of
the time there were no other methods for counting. As these traits came to be known
for each letter, they eventually were vibrationally attuned to the letter that they
were assigned to. Modern numerologists (such as L. Dow Balliet, and Juno Jordan)
worked with these ancient number traits and developed a method to
assign these calculations to the date of birth, and the name given at
birth. Using the numbers derived from the letters in the alphabet,
which differs for each language, basic reduction calculations can be used to
come to basic single-digit, and double-digit numbers that
are derived from each person's name, and date of birth. These are the
traits (and calculations) that we work with in modern numerology, plus
additional calculations that were developed exclusively by The Dreamtime after
preparing hundreds of Numerology readings.
For more information on Numerology see our Numerology
page.
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Tarot Questions
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Do Tarot readings answer specific questions?
They have the potential to answer very specific questions, but many times those
answers appear as symbols, rather than direct replies. It is sometimes best to
phrase your question as a yes or no question (with only two possible replies), that
way it nat be easier for you to interpret the answer you receive from the
cards. If you are comfortable with the symbolic replies, than asking an
open-ended question can be very enlightening.
Choose the type of question you ask based on your experience in working with,
and receiving tarot readings in the past.
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How does Tarot work?
Tarot is a symbolic way to divine past, and possible outcome events based on the
vibrational energy of cards chosen by the querant (you). In most tarot readings you
choose your deck, and select a number of cards (that feel right to you) from that
deck and place them on a specific layout ot template for the representative
quality, trait or event that you are wanting to find answers for.
The beginning of the use of tarot cards for divination is not fully understood,
but it is believed to have started with cards used in playing a card game.
Eventually those cards were separated into two very distinct groups: the major
arcana, and the minor arcana.
The major arcana, in general do not appear in normal playing card
decks.Beginning with the Fool card, numbered 0, and ending with the World card at
number 21, the major arcana will walk you through a full cycle of life experience
from start to finish, life to death. While the cards may represent specific stages
in your life they are definitely laid out in a linear fashion with the major
arcana best imagined as a series of circles. Included inside of these circles
(which are intersecting, and ever changing) are the minor arcana.
The minor arcana can be thought of as representing the people (or events) that
may cross your path, creating different levels of self-awareness and challenges or
restrictions depending on your awareness at any current moment. Because events and
people are ever-changing, each reading can be thought of as a snapshot of one
moment in time.
This snapshot can be related to a goal, event or dilemma that you are facing. By
including reversed cards (those that may be upside down when chosen)
naturally in a reading, the picture may start to become clearer by offering even
more alternate interpretations.
The minor arcana are divided into four elements or suits; generally referred to
as swords, pentacles, wands, and cups. Each suit contains cards numbered ace
through ten, and four court cards, and represents the progression towards
completion of the goal as it relates to that particular suit.
- The swords are the state of mind. They are reason, refer
to knowledge and honor, and correspond with research, science, assets,
liabilities, weapons, the legal or other systems, rights, ideas, reputation and
security.
- The pentacles are the state of body or being. They refer
to your place or role in society, and to all things physical. They correspond
with life and offer results, goods, services or pleasures that can be tested or
experienced by the five senses.
- wands relate to willpower, belief and communication, and
they refer to philosophy, perceptions and personal convictions, corresponding
with talent, ambition, energy, performance, magic, and arousal.
- The cups are the emotional state and relate to matters of
the heart. They correspond with the pursuit of happiness, trust, devotion, love
and purpose.
- The court cards of each suit are generally known as the page, knight, queen
and king, ranging in experience from novice to master. They describe your own
personal situation or goals, and they identify other people or personalities
with whom you may come in contact and/or by which you may be influenced.
By using your computer as a medium and choosing one of our Tarot readings you
can be sure that the outcome and your interaction with the cards will be accurate
and beneficial for you. Our extensive tarot reading interpretations were written by
Nancy Garen (the author of Tarot Made Easy). The tarot card images are high quality
and include several popular decks for you to choose from.
Each tarot spread is either based on a historical spread, or was designed
exclusively for TheDreamtime to help you achieve greater understanding and
awareness in assisting your personal growth. Our readings may help you find
possible outcomes, solutions, strengths, results, or natural occurrences. They
provide you with detailed, and interpreted practical information solely for
your clarification (whether it be on your personal perspective, or to validate a
new, or desired course of action).
A reading may give you valuable insight into circumstances or events. After
receiving the reading it is up to your own personal involvement and how willing you
are to account for personal development and events, which will hopefully unfold
according to your own unique expectations.
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Ordering Questions
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Are my readings guaranteed - what if I'm not happy with my
report?
Yes they are. Every one of our readings come with a full one year guarantee. If
you are not happy with your reading at any time during the first year, just let us
know and we will refund the full amount to you.
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What are my payment options?
We accept the major credit cards: Visa, Mastercard, American Expres and
Discover. We also offer you the option of paying with PayPal, if you like. PayPal
can be useful if you live in a foreign country, or you have a debit card that is
not accepted by our payment system.
As a very last resort, if you cannot get either of these systems to work for
you, you may send payment by Money Order (in US Dollars) to us at: The Dreamtime,
2220 Solomon Ave, South Bend, IN 46615, USA. To pay by money order, please be sure
to send a copy of the ordering page, and include all information required for your
reading, birth date, time, name, etc..
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Do I have to pay for shipping?
No, your order is emailed to you electronically, we do not charge an extra
shipping/handling charge for preparing your order. If you ever do wish to have your
reading printed/mailed to you (on paper), please contact our customer support
department to find out the cost.
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Is it secure for me to pay for my reading online with a
credit card?
Yes, it is completely secure. We use a 256-bit secure (SSL) connection when you
enter your credit card information. We do not store any credit card information on
our server, as it is only used to transmit to our processing bank for approval.
We use a GeoTrust secure certificate. Sites secured by GeoTrust SSL certificates
provide up to 256 bit encryption and offer you the highest level of encryption
and security possible. This means you can rest assured that communications between
your browser and TheDreamtime.com web servers are private and secure. For an
up to the minute look at our security see this page at GeoTrust.
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What is your privacy policy?
We are very particular about your privacy and security, you can read our entire
privacy policy online at this page: http://www.thedreamtime.com/privacy.html
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When will I receive confirmation of my purchase?
You should recieve an order confirmation/receipt immediately after you enter
your payment information and your purchase is approved. If you do not receive a
confirmation, please contact customer support to let us know that you may have
entered an incorrect email address when you placed your order. This will allow us
to make certain that we have the correct email address for you when we send your
reading to you.
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How do I find my order and check the status?
You can check the status of your order at any time using our Order Lookup found
on our Contact Us page. To check your status, visit our Contact Us page, enter both your order
number, and the email address that you used to place the order and click the
'Lookup' button to see the status. If the status is 'E', that means that your
reading has been emailed to you. All readings are emailed within 24-48 hours, and
sometimes with 2-4 hours (if we are in the office at the time when you place your
order).
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How do I bookmark my reading in my browser?
If your reading was delivered to you as .html (HTML), or as a .pdf (PDF) file
you can bookmark your reading in your browser for later reading. Most browsers will
let you bookmark a page, please see the help menu for your browser on how to do
this as it is different for each browser. Remember that we send your reading to you
so if you want to have a saved copy (archive) to keep it is suggested that you copy
your reading to a CD drive so that you will have a backup copy.
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Are Astrology Readings, Numerology Reports and Tarot
Readings available by email?
Yes! This is are preferred way of sending your readings. After you enter your
order information we will prepare your reading(s) and send them to you by email
very quickly (sometimes within 1-2 hours, and always within 24-48 hours).
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How do I print my reading?
If your reading was delivered as a PDF, or Word Document (or RTF document), open
your reading and then select Print which is usually found on the File menu. If your
reading was delivered as .html, open the reading in your browser, and the choose to
Print your reading. You may wish to remove the headers, and footers that are
displayed by default in your browser. See the help section for your browser on how
to print without header/footer information so that your reading looks more the way
you would like it. You could also remove most of the header/footer information but
leave the page numbers in the footer if you like.
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What is your exchange policy?
TheDreamtime.com has a very generous exchange policy which matches our return
policy. If you are unhappy with your reading, for any reason, for the first year
that you own the reading, just let us know, and we will recommend that you choose
another reading that you will be happy with, of equal or lesser value.
We believe that our exhange/return and refund policy is not matched by any other
company and there is one reason. We want you to be happy.
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Technical Questions
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When I try to order I see 2 readings in my shopping
basket, I only want one, why is that?
You may have accidentally clicked the 'Order Button' twice, or used your 'Back'
button in your browser to try to correct a reading option. Don't worry, the easiest
way to fix this problem and continue on with your order is to click the 'Remove'
button next to the reading that you do not want, or that is duplicated, that will
remove that reading from your basket, leaving you with one reading.
If you need to make a correction to a reading option (such as changing birth
date, time, or place, or other option), please place your order, and then followup
with us by email by contacting Customer Support, and let us know the correct
information.
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I cannot remember every reading I ordered, how do I see
what I ordered before?
Our ordering system remembers everything you ordered (for a lifetime)! But, if
you placed some orders without using your account (by choosing 'Place Order Without
Account'), then they will not show up in your order history. That is why it is
always important to login to your account when you make a purchase.
After logging in to your account, you can choose the Review
Orders/Re-order button that appears at the top of your Account
screen. Click that button to see all of the previous orders you have
made.
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How can I get in touch with you?
Please use only our Customer Support form to contact us. Otherwise we might not
find your email in the many hundreds of emails we receive each day that must be
blocked. If however you do use our Customer Support form, we will always see your
question, and reply to it, because it shows up in the Control Panel of our Shopping
Administration screen, we can't miss it!
Use this Contact Customer Support link, enter your email, name,
subject, and select the correct 'Send To' department. Click Send My Question to
email us. You will receive notice that your email has been sent, and we
will also. We will reply within 1-2 business days
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